How do I order data/ethernet service?

Select "Ethernet New Install" in the Service Request Forms

Why don't I have network access?

Check to see that the correct cable is properly plugged in at the wall and the ethernet port on your computer. You must be using an ethernet cable (preferably a CAT-5 cable) between the jack and your computer. Phone cables will not work.

If you’ve recently moved your computer, be sure you’re plugged into a wall outlet that you know is activated for ethernet.

Make sure your computer is correctly configured with the proper drivers for your computer configuration, and properly configured for an IP address.

Why is my network access very slow?

Inspect your ethernet cable, and replace it if you notice it is damaged or showing signs of excessive wear

Rather than let the computer auto-negotiate communication settings, set the parameters to 10mb and half duplex. (If you know your location is upgraded to supply 100mb communications speeds, go ahead and set the card to match.)

If you have a ‘mini-hub’ set up between the wall jack and your computer, the problem may exist with the hub itself. Try plugging your computer directly into the wall jack to see if the problem persists. If not, dump the hub!

I have local network access, why can't I get out to the internet?

Check this site’s network status page to see if all services are operating correctly.

On rare occasions, there is a possibility that your computer has been hacked, detected or identified as being disruptive to the network or in violation of network policies.

How do I report a problem with my data/ethernet/network service?

Use the Repair Request Form

How do I discontinue my data/ethernet service?

Select "Ethernet Disconnect" in the Service Request Forms

Where can I use wireless data service?

View the Wireless Map

How do I access the wireless network?

Read the WSU Wireless Setup Page

How do I know if the network is experiencing problems?

You can check the Network Status Page for System Status

How do I get a static IP address?

Use the on-line IP Request form

Who do I contact if I think I am experiencing network problems?

Check the network status page. If the problem(s) you are experiencing does not appear contact CougTech at 335-4357 or CougTech (if the situation allows!)

How long does it take to have my data/ethernet service installed?

The standard turn around for service requests is 7 working days. From mid-August through mid-to-late September, this may be extended do to a seasonal increase in requests.

How do I find out the status of my data/ethernet work order request?

Contact CougTech at 335-4357 or CougTech

How do I know what data/ethernet services are active in my office?

Contact CougTech at 335-4357 or CougTech

Can I install my own data mini hub?

IT does not endorse or support the use of mini-hubs and will only troubleshoot network problems to the jack feeding a mini-hub. Problems and repairs beyond the hub are the responsibility of the user.

Are desktop fiber services available?

Possibly. Contact CougTech at 335-4357 or CougTech to discuss your needs and the options available.

I get PPTP VPN Error 691: Access denied because the username and/or password was invalid on the domain.

The name and password typed are not being authenticated properly. Try again.

I get PPTP VPN Error 769: The specified destination is not reachable when connecting via aPPTP VPN

Error 769: The host name or destination name configured in the General tab may be mistyped ( or DNS resolution of this name is not taking place. Please remove any manually typed DNS addresses from your Control Panel, Network, Wireless Connection and reboot.

I get a PPTP VPN Error 781: The connection requires a certificate and no valid certificate was found

Error 781: Make sure in the VPN client Properties, Networking tab that you have identified PPTP VPN as the selection in the Type of VPN window.

My question isn't answered here... How can I get an answer?

You can ask the CougTech or 335-4357 (1-800-608-3839)

Information Technology Services, PO Box 641222, Washington State University, Pullman WA 99164-1222, 509-335-4357, Contact Us