Mobile Devices

Mobile Devices

Android Email instructions:

  1. In the settings menu, click "Accounts & Sync", then "Add Account".
  2. Click “Microsoft Exchange ActiveSync”
  3. Enter your username and password, and click next. (The automatic account setup will fail.)
  4. After automatic setup fails, you will be given a screen with many more options, enter what you see below:
    • Domain\Username: \
      (The backslash before your username is important!
    • Password:
    • Server:
    • Use SSL:
    • Accept all SSL
  5. The device will test the settings, and ask you to allow remote security settings.
  6. If the device reports “Unable to open connection to server”, check your internet connectivity by loading a new page in your browser and try again. Note: It is possible to have different passwords for your email and Network ID. All email password requests are handled at the Pullman Helpdesk, which can be reached at 509-335-HELP (4357), 1-800-608-3839, or on campus at extension 5-HELP (54357).

Procedure to Set Up Exchange ActiveSync on an Apple iPhone.

  1. If this is the first email account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Microsoft Exchange.
  3. Tap in the Email box and enter your full email address (for example,
  4. Tap in the Username box and enter your full email address again.
  5. Tap in the Password box and enter your password.
  6. Optionally, tap in the Description box and enter a short description for the account.
  7. Tap Next on the upper right corner of the screen.
  8. Tap in the Server box and enter
  9. Tap Next.
  10. Choose the type of information you want to synchronize. By default, Mail, Calendar, and Contacts are all turned on. To turn off synchronization for a type of information, tap and slide the switch to OFF.
  11. Tap Save.
  12. If you're prompted to create a new pass code, tap Continue and enter a numeric pass code. You'll need to enter the pass code twice.
If you tap Close, you’ll need to configure your pass code in the iPhone Settings application before you can view your account information on your iPhone. If you are prompted to create a pass code and don't create one, you won't be able to send and receive email.

To set up a Windows Live account

When you first set up your phone, you're asked to sign in with your Windows Live ID. If you didn't sign in then or if you have more than one Windows Live ID, you can use the steps below to set up your primary Windows Live ID or additional Windows Live IDs. See Which Windows Live ID should I use? to learn more.
  1. On Start, flick left to the App list, tap Settings , and then tap Email & accounts.
  2. Tap Add an account > Windows Live.
  3. If you haven't signed in with a Windows Live ID yet during setup, the Before you sign in screen appears. On this screen, tap Next.
  4. Tap the Windows Live ID box, and then type your Windows Live ID.
  5. Tap the Password box, and then type your Windows Live password.
  6. Tap Sign in.
Your Windows Live email, contacts, calendar, photos, and feeds will be synced to your phone. Notes
  • The first Windows Live account that you set up can't be deleted from your phone.
    If you set up additional Windows Live IDs on your phone, photos in those additional accounts won't be synced to your phone.

Blackberry Email Setup

Before you begin:
Please check the Computing Services Annual rate for Blackberry and Exchange Synchronization Service on the Administration and Finance Site Rates and General Info
The number one issue that customers have while trying to setup their Blackberry for use with the WSU Blackberry Enterprise Server (BES) is purchasing an incorrect plan or package from their carrier or service provider. It is often helpful to explain to the customer representative that you would like to activate your Blackberry with a Blackberry Enterprise Server (BES) at your workplace, as there are often other types of Blackberry services provided by the different phone carriers.
We cannot recommend a specific plan or data service since these change without notice and vary between the different service providers.
Blackberry service with a BES can also be referred to as a Blackberry plan, provisioning, package, or data plan by the different carriers. Often there is an additional charge associated with the plan levied by your carrier or service provider for activating your Blackberry with the WSU BES. This could be a separate charge from the data and/or phone service. Set up Procedures:
  1. Unpack and Fully Charge your Blackberry®.
  2. Contact the ITS Help Desk at or 335-HELP (4357)
    They will need to know the WSU-IT Exchange Email Account that you want your Blackberry® to work with. You with receive an Activation Password that you will only use ONCE to initialize your new WSU-IT Blackberry® Exchange Account.
    1. The Activation Password that you receive from the ITS Help Desk will only be valid for 48 hours.
    2. After 5 unsuccessful activation attempts, the password becomes invalid.
    If you cannot meet these requirements, then you will have to request a new Activation Password from the ITS Help Desk.
  3. Use step 1 or 2
    1. For users WITHOUT Existing Data on their Blackberry® – RESET (e.g., wipe) your Blackberry®.
      In the Home Options, click Security Options, click General - Settings, click Password and select Wipe Handheld
    2. For users WITH Existing Data on their Blackberry® –If you have been using your Blackberry® for a while and are concerned about losing contact, calendar, task and/or memo information you have put on it. Then save that data through Wireless Email Reconciliation (e.g., synchronize it) – and/or – Save it to your workstation using Blackberry® Desktop Software (e.g., Backup and Restore).
    For additional information, please consult your Blackberry® documentation or visit Blackberry® Online Help online. After making SURE that you have reconciled your Blackberry® data – Then RESET (e.g., wipe) your Blackberry®. In the Home Options, click Security Options, click General - Settings, click Password and select Wipe Handheld.
  4. Verify that you are in a wireless coverage area and that your Blackberry® device can make a connection.
    From the Home screen, click Turn Wireless On.
    The notification LED on your Home flashes different colors to indicate various states. A FLASHING GREEN LIGHT indicates that you are in an area of wireless coverage.
  5. Set the Date/Time.
    In the Home Options, click Date/Time, set the Time Zone (e.g., Pacific Time (-8)), Time and Date.
  6. Initialize your new WSU-IT Blackberry® Exchange Account.
    In the Home Options, click Advanced Options, click Enterprise Activation.
    Enter your WSU-IT Exchange Email address and the Activation Password that you were given by the ITS Help Desk.
    Click on the Trackwheel.
    Click on Activate.


    This procedure may take several minutes—DO NOT USE YOUR DEVICE DURING THE INITIALIZATION PERIOD.
    Upon successful completion—you should be able to view WSU-IT Exchange Email via your Blackberry® device.
  7. From the Home screen, click Messages.
Information Technology Services, PO Box 641222, Washington State University, Pullman WA 99164-1222, 509-335-4357, Contact Us