CougTech

Telephone Services

Why doesn't my phone have a dial tone?

Check to see that the cord is properly plugged in at the wall as well as the base unit. If you’ve recently moved your phone, be sure you’re plugged into the proper wall outlet.

Make sure the handset cord is securely plugged into the handset as well as the base unit.

If this line is an extension, check to see if the line is in use at the other location. Normally you will not be able to hear the other extension from your phone.

If the phone still does not work, use the Repair Request Form to report the problem



My Voice Mail light is on, but I have no new messages. How do I reset that Light?

  • Enter into your voice mailbox by pressing *5 or your voice mail button
  • Enter your password
  • Press 2 to record a message
  • Press # when finished recording
  • Enter the destination mailbox number
    • Enter in your 5 digit phone number
  • Press # to send the message
  • Press * if no more destinations
  • Check unheard messages press 1-1
  • Press 7 to delete
  • End of new messages
  • Press the stay key * until the system says ‘goodbye’.


Why is my dial tone a constant ring?

Try keying in the following sequence of keys on the phone – “#*112”, listen for the confirmation tone (2 short beeps) then hang up the phone. If this works, the phone will ring. Answer it, and hang up. Your phone should be back in service.

If the phone still does not work, use the Repair Request Form to report the problem



Why doesn’t the phone ring when someone calls? (I do have a dial tone)

The ringer on the phone may be set too low. Check the left side of the phone for the volume control, and rotate the control to its middle position.

There is a possibility the ‘Do Not Disturb’ option has been set. If the ‘Do Not Disturb’ indicator light is on or the display reads ‘Do Not Disturb’, lift the handset, press the ‘Do Not Disturb’ button and listen for the confirmation tone (2 short beeps), then hang up your phone. If your phone does not have a ‘Do Not Disturb’ button on it, lift the handset and key in the ‘#’ sign followed by a ‘6’, listen for the confirmation tone, and hang up.

There is a possibility that call forwarding is in effect. If the ‘Forward’ indicator light is on or the display reads ‘Forward’, lift the handset, press the ‘Forward’ button, listen for the confirmation tone, and hang up. If your phone does not have a ‘Forward’ button, lift the handset and key in the ‘#’ sign followed by a ‘3’, listen for the confirmation tone, and hang up.

If the phone still does not work, use the Repair Request Form to report the problem



Why do I get a fast-busy signal when dialing a long distance number?

To dial long-distance, you must first dial a '7' to get ‘off campus’ before proceeding to dial the number.

The phone you’re attempting to use may be restricted from dialing long-distance without the use of an authorization code for billing purposes. Check with your department about these restrictions and to arrange for use of an authorization code.

Certain long-distance numbers have been ‘blocked’ frombeing called to help protect the resources of the University. If you’rehaving problems dialing a particular long-distance number, contact335-HELP (4357) or click here



Why does my phone make a crackling sound when talking to someone?

The crackling may be due to faulty equipment with whomever you are calling. Before you call in a problem, see if the difficulty persists when you call other locations. If not, you may want to tell the original caller of the problem so they can have their end checked out.

Although this is occasionally due to a problem with wiring within the premise, most of the time this is due to a bad handset or line cord on the phone. The wires in the cords can short if twisting or fraying damages them. Try replacing either/both cords if you see apparent abuse.

If the phone still does not work, use the Repair Request Form to report the problem



Why is my phone’s display blank or too faint to read?

If you look the phone over carefully, you will find a dial used to control the contrast on the phone’s display. Try rotating that dial to see if it was just accidentally turned down too low.

Check the phone for dial tone to ensure it’s plugged into a working port.

If the phone still does not work, use the Repair Request Form to report the problem



How do I report a problem with my telephone?

Use the Repair Request Form



How do I get a calling card?

Select "Calling Card" in the Service Request Forms



How do I get a long distance authorization code (auth code)?

Select "Authorization Code" in the Service Request Forms



What options (features) are available for my telephone?

Check the listing for your Telephone Equipment Type



How do I change the name on my telephone display?

Select "Name Change" in the Service Request Forms



How do I change my voicemail greeting?

Follow "Personal Options"' in the on-line Voice Mail Guide



How do I change my voicemail password?

Follow "Personal Options" in the on-line Voice Mail Guide



How do I access voicemail from my desk phone?

Dial *5 and enter your password. More about Using Voice Mail



Can I access my voicemail from a different phone? (on/off campus)

Dial (509) 335-MAIL (6245), press # followed by your 5-digit phone number and password.
More about Using Voice Mail



When I call someone and their voicemail greeting plays, can I bypass it and begin recording?

Pressing # during the greeting will take you straight to the Voice Mailbox More about Using Voice Mail



How do I order telephone service?

Select "Telephone New Install" in the Service Request Forms



How long does it take to have my telephone service installed?

The standard turn around for service requests is 7 working days. From mid-August through mid-to-late September, this may be extended do to a seasonal increase in requests.



How do I find out the status of my telephone work order request?

Call CougTech at 335-4357 or click here



How do I discontinue my telephone service?

Select "Telephone Disconnect" in the Service Request Forms



Can I restrict Long Distance Access from telephones in my department?

Yes, you can block or restrict specific phones from being able to make long-distance calls without a calling card or WSU authorization number. Contact CougTech at 335-4357 or click here for assistance.



My question isn't answered here... How can I get an answer?

You can ask the CougTech or 335-4357 (1-800-608-3839)



Information Technology Services, PO Box 641222, Washington State University, Pullman WA 99164-1222, 509-335-4357, Contact Us