CougTech

Telephone Services

Voice Mailbox Setup (First Use)

Accessing the Voice Mailbox:

From an Office Telephone:
  • From Cisco phone press the 'Voice-Mail' button
  • From a Cisco-Connected analog phone, dial: *0
From Other Telephones:
  • Dial 335-MAIL (6245) or 333-MAIL (6245)
  • Press * at greeting to allow you to enter your ID (Phone Number) and PIN (password) to proceed to your mailbox
The First Time You Access Your Mailbox you will be prompted to:
  • Enter your Initial PIN Number given to you
  • Change your recorded name
  • Change your personal greeting
  • Change whether your voice mailbox is listed in the directory
  • Change your PIN (4-digit minimum size)

From then on when you access you mailbox from your office phone you will be prompted for your PIN, then you will be at the Main Mailbox Menu

Commonly Used Voice Mail Functions

Change Personal Greeting
  • Enter: 4 - 1 - 1
Record and Set Alternate (Extended Absence) Greeting
  • Enter: 4 - 1 - 3
Toggle Alternate (Extended Absence) Greeting On or Off
  • Enter: 4 - 1 - 2
Change Voice Mail Password
  • Enter: 4 - 3 - 1
Change Recorded Name
  • Enter: 4 - 3 - 2
Information Technology Services, PO Box 641222, Washington State University, Pullman WA 99164-1222, 509-335-4357, Contact Us